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Asset Management Firm Makes A Sound Investment By Outsourcing Its IT Help Desk Support to DivergeIT

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Industry

Financial Services

Challenge

The firm's internal IT Help Desk struggled with inefficiencies, including slow response times, inconsistent communication, and security concerns, which hindered productivity and stakeholder confidence.

Results

By partnering with DivergeIT, the firm modernized its IT Help Desk operations, improving response times by 500%, avoiding $260K/year in payroll costs, and achieving zero security incidents, thereby boosting employee satisfaction and operational resilience.

Key Product

Outsourced IT Help Desk

500%
Increased Daily Ticket Resolution
$260K
Annual Payroll Cost Avoidance
$300K
Staff Productivity Gains
0
Security Incidents
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About Our Customer

A leading Asset Management firm with over 800 employees across multiple offices in Southern California and New York City. The company relies on seamless operations, secure data management, and reliable technology support to achieve success in the financial services industry.

The Challenge

The leading Asset Management firm faced significant challenges with its internal IT Help Desk. The team was not equipped to handle the growing demands of a modern financial services firm, leading to slow response times, inconsistent communication with employees, and escalating security concerns. These issues negatively impacted productivity and eroded stakeholder confidence. The firm needed a solution to overcome these inefficiencies and enhance its IT support capabilities.

The Solution

The firm decided to explore outsourcing options and discovered DivergeIT, a specialist in delivering outsourced IT Help Desk services tailored for financial firms. After considering several alternatives, the firm chose DivergeIT due to its expertise in rapid response and robust security measures. By aligning technology support with business outcomes, DivergeIT provided the firm with a modern, secure, and highly responsive support system. This transition enabled the firm to operate more efficiently, scale confidently, and protect sensitive financial data.

The Results

The partnership with DivergeIT yielded significant improvements for the Asset Management firm. Response times improved by a remarkable 500%, daily ticket resolutions increased substantially, and the firm is projected to avoid over $260K per year in payroll costs. Staff productivity saw gains valued at $300K, and security incidents were reduced to zero. These results enhanced employee satisfaction and strengthened the firm's IT security posture, positioning it for long-term operational excellence and resilience.

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